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What You Agree To When You Use maal49

Using maal49 means you accept the terms on this page — covering account eligibility, how we handle your data, and what governs your activity on the platform.

Eligibility RulesAccount ConditionsPayment TermsData HandlingJurisdiction Notice
maal49 What You Agree To When You Use maal49
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the handling of your personal data are governed by the practices below. We keep these consistent across all account types, whether you fund through bKash, Nagad, or Rocket.

Data Retention

We retain account and transaction records for as long as required by applicable law and our internal compliance obligations. You may request a summary of your stored data via support.

Cookie Use

We use session and analytics cookies to keep your account active and understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Change Requests

To update or correct personal details on your account, submit a request through live chat or email with your account ID. Changes are reviewed before they take effect.

LEGAL CONTACT PATHS

Reach Us About Account or Legal Queries

If you have a question about how these terms apply to your account, or need to raise a formal concern, our support team handles legal and account queries through the channels below. For account-specific issues tied to a bKash, Nagad, or Rocket transaction, have your transaction reference ready when you write in.

Live Chat Open the chat widget from any page on maal49 to reach the support team directly about account or terms questions.
Email Support Send detailed legal or account queries to our support address. Include your account ID and the relevant transaction reference.
Account Help Centre The help centre covers common account, payment, and eligibility questions with step-by-step answers you can act on immediately.

Common Legal and Account Questions

These are the questions we get most often about our terms, your rights, and how your account data is managed.

Account eligibility depends on your age and the laws of your jurisdiction. We do not confirm legality in your specific region — check your local law before registering.

Yes. Contact support via live chat or email with your account ID and a data access request. We will respond within the timeframe required by applicable law.

Funds in a closed account are handled through our account closure procedure. Contact support with your transaction references to initiate the process and confirm the return path.

Submit a correction request through live chat or email. Include your account ID and the details to be changed. Our team reviews and applies corrections before they go live.

We share data only where required by law or with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell personal data.

The governing law is stated in the full terms document. Your access and use of the platform also remain subject to the laws of your own jurisdiction at all times.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.